Contact Us

faq

Customers frequently ask

Where are you located?

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Our address is 4350 Fowler St. Unit 26 Fort Myers, FL 33901.

We're conveniently located at the corner of Colonial Boulevard and Fowler Street, in the same plaza as Old Time Pottery, Starbucks, and Guitar Center. For the easiest access, use the entrance facing AutoNation Toyota Fort Myers.

How do I make an appointment?

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To book an appointment, please call us or visit our website. We are available 24/7 for calls or online bookings!
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During normal business hours, our friendly in-house concierge team is available to answer your calls. After hours and on holidays, our AI powered phone agent handles calls and appointments.
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Whether you call or book online, we will need some basic details: your first and last name, phone number, and email.

You must agree to our cancellation/no-show policy and provide your credit card information. Your card won’t be charged when you book; it is only used if you cancel or reschedule with less than 24 hours' notice or no-show according to our policy.

What are your operations hours?

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Tues - Thurs: 10:00 AM - 6:00 PM
Fri - Sat: 9:00 AM - 6:00 PM
Sun - Mon: Closed

Why do you ask for a credit card to book an appointment?

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We require a credit card on file for our cancellation/no show policy.

How do you handle rescheduling and cancellations

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You can cancel or reschedule your appointment online through your patient portal or by calling us at (239) 822-1428 during business hours. We cannot accept cancellations via Instagram, Facebook, text message, or email.

As a courtesy, we send email and text message reminders. Please add our contact information to your address book and be sure to opt-in for text messages to receive these reminders.

A fee will be charged if you cancel, reschedule, or no-show for your appointment with less than 24 hours' notice.

* A $50 fee will be charged for all appointments.
* A $100 fee will be charged for dermal filler, Kybella, PDO threads, or any appointment lasting longer than one hour.

What happens if I am late to my appointment?

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If you are late for your appointment, we may not be able to accommodate you, and the cancellation fee will apply.

In the case of a true, unavoidable emergency, we may apply a portion or all of your cancellation fee toward a future service.

Do you offer memberships?

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Yes, we have multiple package options and membership plans designed to suit regular visitors. Contact us for details or you can visit our Membership page.

Do I need to be a member?

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While you don't have to be a member to enjoy our services, our memberships are designed to help you achieve your aesthetic goals more effectively and affordably.

We believe that consistent treatments, combined with the right products and wellness services, are essential for achieving lasting results. Our memberships provide the best value, ensuring you receive the ongoing care needed to look and feel your best.

Can I freeze my membership?

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As a member in good standing, you may freeze your membership once every 12 months for up to six months.

A one-time $25 fee will be charged to freeze your membership. This fee is waived for medical reasons with a physician's letter.

Please email your request and any medical documentation to memberships@vivifirmmedspa.com.

How do I cancel my membership?

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To cancel your membership, please email cancel@vivifirmmedspa.com with at least 30 days' notice. We will confirm your request via email within 3-5 business days.

We suggest freezing your membership instead of canceling. You can freeze your account once every 12 months for up to six months for a one-time fee of $25. There is no fee to reactivate your membership.

Early termination: {add details here}

Please note that members who are under a specific time-based contract cannot cancel their membership until the terms of their contract have been fulfilled.

Can I bring a friend, my spouse, or my kids?

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We would love for you to bring your friends! If your friend joins, you’ll earn a $50 referral credit.

Your spouse is welcome to join you. We offer complimentary tea, coffee, and access to Netflix in our waiting room for your companion to enjoy.

Children are also welcome, but we ask if they are using electronics in our waiting room they must use ear buds or a headset to avoid disturbing other members.

Location

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Opening Hours

Address

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get in touch

Send us a message

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faq

Customers frequently ask

Start your wellness journey with a consultation

Company Info

Services

Location

Contact us

Opening Hours

Address

Contact Details

get in touch

Send us a message

Follow us on social media

faq

Customers frequently ask

Where are you located?

How do I make an appointment?

What are your operations hours?

Why do you ask for a credit card to book an appointment?

How do you handle rescheduling and cancellations

What happens if I am late to my appointment?

Do you offer memberships?

Do I need to be a member?

Can I freeze my membership?

How do I cancel my membership?

Can I bring a friend, my spouse, or my kids?

Start your wellness journey with a consultation

Company Info

Services

Follow us on
social media